Delivery Information

Delivery Terms & Conditions:

Cancellations

Orders may be changed or cancelled at any time during the online ordering processes up to the point when payment is made.

Delivery charges 

Delivery charges depending on spend will be shown in the shopping cart once all items have been added and the delivery address confirmed.

 

Order Value

Delivery Cost

 under £30

£9.50

£30 - £60

£11.00

£60+

£13.00


 

 

 

 

 

 

These Carriage charges apply to zones A and B as defined by our Courier as follows

Zone A all postcodes in England and Wales
Zone B as follows DD,DG,EH,FK,G,KA,(Except KA27 and KA28) KY,ML,TD,

 

Postcodes starting AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 TO PA19, PH1 TO PH3 may incur extra charge and will be sent on a Next day Pre 1600 Service

 

SORRY WE DO NOT SENT TO POSTCODE:


PA1 TO PA19,PH1 TO PH3, AB31-AB38 AB40-AB56, IV1-IV28 IV30-32 IV36-IV40 IV52-IV54 IV63k, KW1-KW14, PA21-PA38, PH4-PH41 PH49-PH50, Northern Ireland (BT)
HS, IV41-IV49 IV51-IV55 & 56, KA 27-28
KW15-17, PA20, PA41-PA49 PA60-PA78, PH42-PH44, ZE, Isle of man, Channel Islands.

 

Dry Ice 

All orders will be packed in insulated boxes with dry ice (CO2), therefore will arrive frozen – please transfer immediately to a freezer, no refund or replacement will be available for orders not immediately transferred to the freezer to prevent defrosting. Dry Ice is extremely cold and should be handled with care when disposing.

Delivery Times 

We deliver goods twice a week. Deliveries are made on a WEDNESDAY and a FRIDAY, for orders placed before 11:30am on the day before (Tuesday and Thursday). We will do our best to accommodate late order requests where possible. However, we cannot be held liable for any delays due to circumstances beyond our control. Our courier can deliver from 7am on the day of delivery 

Delivery Terms 

Goods are despatched via a third party courier service and usually a signature is required upon delivery. However, goods can be left as instructed at time of order at the owner’s risk. Goods left will be the buyer’s responsibility.

Claims

Shortages or breakages apparent at the time of delivery must be digitally photographed and reported to the office within 24 hours of receipt of goods.

Returns 

Due to the nature of the product we are unable to accept returns. Where goods have not been supplied in accordance with the purchase order, the customer must contact Windmill Hill Fruits within 48 hours of receipt to agree a refund or replacement.  Replacement will be sent on our next shipping day, and refunds will be processed within 48 hours.

Availability 

All items on the website are sold subject to availability.

Description 

We do our utmost to ensure the product information, pictures and prices are correct but we do not accept liability for inaccuracies, errors or omissions.

 

 

 

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Windmill Hill Fruits Ltd with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the website. This does not affect your normal statutory rights.

Every effort is made to keep the website up and running smoothly. However, Windmill Hill Fruits Ltd takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

 

 

We welcome all feedback – please contact us.

Contact

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